Privacy Policy

Information We Collect

  • Order and account details: name, email, phone, billing/shipping addresses, products purchased, returns/warranty communications.
  • Payment details: transactions are processed by PayPal and our card gateway for Visa/Mastercard. We do not store full card numbers.
  • Device and usage data: IP address, browser/device type, time zone, cookie identifiers, pages viewed, referring sources (e.g., Google or social), and on‑site interactions.
  • Marketing preferences: your opt‑ins, unsubscribes, and engagement with emails/ads.
  • Support content: messages and attachments you send to customer support.
  • User content (optional): reviews, photos, and submissions you choose to share.

How We Collect It

  • Directly from you during checkout, account creation, reviews, and support.
  • Automatically via cookies, pixels, tags, SDKs, and server logs.
  • From partners (where lawful) such as analytics or ad platforms when you interact with our ads on Google or social media.

How We Use Your Information

  • Orders and services: process payments, prevent fraud, fulfill and deliver, send invoices/confirmations, handle returns and support.
  • Improve our store: measure site performance, fix issues, personalize content, and optimize experience.
  • Marketing with your choices: send updates you opted into; show relevant ads on Google and social platforms; measure ad effectiveness.
  • Legal/compliance: accounting, tax, recordkeeping, and responding to lawful requests.

Payments (PayPal + Visa/Mastercard only)

  • We accept PayPal and Visa/Mastercard. Payments are processed securely by these providers. We do not store full card details and only retain necessary transaction records for receipts, fraud prevention, and legal compliance.

Cookies, Analytics, and Ads

  • We use cookies and similar technologies to keep your session secure, remember preferences, analyze traffic, and personalize marketing.
  • Because many customers find us via Google Search and social platforms, we may use their analytics/ads tools for measurement and retargeting where allowed.
  • Manage cookies in your browser. Where required, we provide a cookie consent banner so you can control non‑essential cookies.
  • Opt‑out resources:
  • Google Analytics Opt‑out: https://tools.google.com/dlpage/gaoptout
  • Google Ads settings: https://www.google.com/settings/ads/anonymous
  • Facebook ad preferences: https://www.facebook.com/settings/?tab=ads
  • Microsoft Ads: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
  • DAA: http://optout.aboutads.info • EDAA (EU): http://www.youronlinechoices.eu

Legal Bases (EU/UK GDPR)

  • Contract: to fulfill your order.
  • Legitimate interests: site security, fraud prevention, service improvement, limited direct marketing.
  • Consent: non‑essential cookies/retargeting, newsletters where required.
  • Legal obligation: tax and accounting.

Sharing Your Information

We share data only as needed to operate our store and services:

  • Payments: PayPal and our card gateway (Visa/Mastercard).
  • Shipping and logistics: carriers to deliver your order.
  • Analytics/ads: tools that help us measure and improve discovery on Google and social platforms.
  • IT/hosting/security: providers that keep our site running and safe.

We may disclose information to comply with laws or protect rights, safety, and property. We do not sell personal information for money.

Behavioral Advertising

Where permitted, we may use device/usage and purchase data to tailor ads on Google and social platforms. You can control this via the links above or withdraw consent (where applicable).

9) Do Not Track

We currently do not alter our data practices when we see a “Do Not Track” signal. Use the provided opt‑out tools to control tracking.

10) Data Retention

  • Orders and invoices: kept as required by law (often 6–10 years, depending on jurisdiction).
  • Accounts and support: kept while your account is active and for a reasonable period afterward for support/compliance.
  • Marketing: kept until you unsubscribe or request deletion, subject to legal requirements.

We may retain de‑identified/aggregated data for analytics.

Security

We use reasonable technical and organizational measures (HTTPS encryption in transit, access controls, least‑privilege practices, and monitoring). No method is 100% secure, but we continuously improve our safeguards.

International Transfers

Your data may be processed outside your country (e.g., the U.S.). Where required, we rely on safeguards such as Standard Contractual Clauses or equivalents.

Your Rights

  • EU/UK: access, correction, deletion, restriction, portability, objection to legitimate‑interest processing, and withdrawal of consent.
  • California (CCPA/CPRA): right to know/access, delete, correct, opt out of “sharing” for cross‑context advertising, and limit use of sensitive personal information.
  • To exercise rights, email us at support@craftgatedesign.com. We may verify your request and respond within applicable timelines.

Children’s Privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect data from children. Contact us if you believe a child provided information.

Third‑Party Links

If our site links to third‑party websites or embeds their content, those parties’ privacy practices apply.

Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We’ll revise the “Last updated” date and, where required, provide additional notice.If you want, I can add your registered business name, postal address, and a short cookie notice link for your footer to maximize trust and compliance.